Refund policy

Refund Policy for Sea Siren Gems;

At Sea Siren Gems, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your handcrafted jewelry, we offer a refund policy outlined below.

  1. Eligibility for Refunds We may offer refunds on a case-by-case basis, subject to the following conditions:
  • The request for a refund must be made within 14 days from the date of delivery.
  • The item must be unused, in its original condition, and returned in its original packaging.
  • Custom-made or personalized items may not be eligible for a refund unless there is a defect or error on our part.
  1. Returns Process To initiate a refund request, please follow these steps:
  • Contact our customer support team at SeaSirenGems@gmail.com within the specified timeframe to request a return and refund. Please provide your order details and the reason for the return.
  • Once your return request is approved, you will receive instructions on how to return the item.
  • Pack the item securely in its original packaging, including all accessories and documentation, and ship it back to us at the provided address. We recommend using a trackable shipping service to ensure the safe return of the item.
  • Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria mentioned above.
  • If the return is approved, we will initiate the refund process. The refund will be issued using the original payment method within 5-10 business days of receiving the returned item. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
  1. Non-Refundable Items and Fees The following items or fees are non-refundable:
  • Shipping and handling fees are non-refundable unless there was an error on our part or the item arrived damaged.
  • Custom-made or personalized items, unless there is a defect or error on our part.
  • Gift cards or promotional vouchers are non-refundable and cannot be redeemed for cash.

  1. Damaged or Defective Items If the item you received is damaged during shipping or if there is a defect, please contact us immediately upon receipt. We may require photographic evidence or further information to assess the issue. We will arrange for a replacement or refund, including any applicable shipping fees, as deemed appropriate.

  2. Changes to the Refund Policy We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.

  3. Contact Us If you have any questions, concerns, or inquiries regarding our refund policy or the return process, please contact our customer support team at:

Sea Siren Gems

Email: SeaSirenGems@gmail.com

Minneola, FL 

Our team will be happy to assist you and provide any necessary information or clarification.